In modern aviation, Crew Resource Management (CRM) has revolutionized how cockpit and cabin crews interact, particularly in high-pressure and safety-critical situations. While procedures, checklists, and advanced technologies contribute significantly to flight safety, one element remains vital: effective communication. Despite standardized training, psychological barriers often hinder communication between flight attendants and pilots, sometimes with serious consequences….
Month: May 2025
Dare To Be Different: International Symposium of Aviation Psychology (ISAP)
Thrilled to share that I just spoke at 2025 International Symposium on Aviation Psychology! Big thanks to the organizers and everyone who joined the session.đ Your presence made it special!
Ditching Isnât Just for Dating: What Cabin Crew Think About During Emergency Drills
There are few things more humbling than sliding down a rubber chute in a well pressed full uniform while pretending not to scream. Welcome to the secret world of cabin crew emergency training, where flight attendants rehearse crash landings before most people have had their morning coffee. Itâs a high-stakes, high-speed, high-decibel production known as…
Flying Smarter, Together: How to Get Airline Unions on Board the Learning Jet
Letâs face it people! Airlines are marvels of modern coordination. A symphony of physics, logistics, a lot of caffeine, and polite-yet-firm âplease return to your seats.â However, if thereâs one thing as complex as keeping an aircraft in the sky, itâs getting all stakeholders, especially airline unions to rally around a unified learning culture. So,…
Captain Anxiety, Now Boarding: A Nervous Flyerâs Guide to Staying Sane
Youâve packed your bags, triple-checked your passport just to make sure, and made it to the boarding gate. Youâre dressed comfortably, your playlist is prepped, and your boarding zone has finally been called to proceed. Everything is going smoothly⌠until your brain whispers: âHey, what if the plane just⌠doesnât stay up?â Cue: Captain Anxiety,…
Curious Minds Only: An Invitation to Think Differently about Aviationâşď¸
I will give a talk at 2025 International Symposium on Aviation Psychology on Qualitative Analysis Exploring Well-Being and the Potential Impact of Occupational Stress Among Female Cabin Crew. Hoping for a great turnout! #ISAP – via #Whova event app
From Skies to Boardrooms: How Cabin Crew Skills Translate into Corporate Leadership
From Mile-High Service to C-Suite Savvy If you think a cabin crewâs job is just about serving beef and chicken at 40,000 feet, youâre missing a first-class lesson in Business Management. Beneath those polished smiles and a perfectly pressed uniform lies a powerhouse of corporate expertise. In fact, some of the sharpest business skills donât…
Mayday, Mind Games, and Meal Choices: How Cabin Crew Make Decisions Under Pressure
There are two types of people in the world: those who panic when the coffee machine at work is broken, and those who can keep 200 strangers calm while a smoke detector goes off at 40,000 feet. Cabin crew definitely belong to the second category, canât argue with that! Welcome to the sky-high world of…
Sky-Fi: The Psychology Tricks Airlines Use to Keep You Sane – and Slightly Compliant
Aviation Psychology: Why Planes Are Really Just Flying Therapy Sessions Welcome aboard, dear reader! Fasten your seatbelt even if you disagree (itâs for your own good), weâll get to that, because weâre about to take off on a journey through the weird and wonderful world of Aviation Psychology. This is where your cozy, in-flight experience…
Fasten Your Seatbelt: A Hilarious Day in the Life of a Flight Attendant
Of Clouds, Coffee and Chaos 3:00 AM â The Alarm that Dreams are Made Of The hornbill alarm yanks you out of a beautiful dream where you were lounging on a sunny beach in Zanzibar, only to be replaced by the cold, harsh reality of your pre-dawn wake-up call. You squint at your phone like…
Why I Donât Give a Flying Fudge: An Offense-Proof Guide to Modern Life
Is it just me, or has it become easier to find gold in your backyard than a person who doesnât take offense at something? Seriously. Weâve all been there, walking on eggshells, avoiding certain words, blinking twice before posting a joke online, just in case the Internet Jury is watching. Itâs as if weâre all…
Coffee, Calm, and Cardiac Arrest: A Flight Attendantâs Guide to Keeping It Together at 40,000 Feet
You think your job is stressful? Try serving Diet Coke with a five star smile while someone seated at 40B goes into cardiac arrest, and you still have five more rows to go before the chicken teriyaki -or-pasta rigatoni showdown. Welcome to the high-stakes, high-altitude world of flight attendants, where the uniform says âpersonalised hospitality,â…
Behind the Aviators: What Pilots Really Carry into the Cockpit
The next time youâre sitting in a window seat, sipping your orange juice and silently judging the person in front of you for reclining their seat too quite soon, take a break for a moment and consider the human at the front of the plane, the one with more than 130 tons of aircraft, and…
From Cockpit to Cabin: Whoâs Taking Care of the Crew?
âGreetings sir/madam, welcome onboard!â âGood morning ladies and gentlemen. This is your captain speaking!â Passengers get hot towels, drinks, blankets, and a kind voice reassuring them that turbulence is âa perfectly normal experience.â However, what about those serving the drinks or flying the aircraft? Whoâs making sure theyâre really okay be it mentally, emotionally, and…
Keep Calm and Pretend Youâre on a Bus
Why Fear of Flying is More About the Mind Than the Frequent Flyer Club Letâs be honest about one thing, flying in a commercial airplane is one of the most incredible things we do without giving it much credit. Youâre 40,000 feet in the sky, traveling faster than your Wi-Fi can keep up, seated in…
The Sky-High Mind Games: The Psychology of Being Cabin Crew
Flying is hard. Now imagine flying while handing out sandwiches, soothing crying babies, enforcing seatbelt laws like a law enforcer, and still smiling as if you mean it. Welcome to the mental Olympics of the cabin crew life. Letâs get one thing straight: being a cabin crew isnât just only about looking glamorous in a…
Up in the Air: The Curious Mind of Aviation Psychology
Letâs take a moment to appreciate the unsung hero of the skies, not the overcaffeinated captain or the passenger in 16G who packed a turkey sandwich, but aviation psychology. Yes my dear, thereâs an entire field of science dedicated to understanding why cabin crew and pilots do what they do, how air traffic controllers keep…
A rose đš a day... 